Terms of Service

Reservation of Services—To reserve Pretty Goods Atx' services, the service agreement or invoice must be reserved, deposit paid (including non-refundable service retainer) by all indicated due dates. The services' cost will be the value shown on the invoice, and payment is due no later than 7 days before the event date or taking possession of the rentals, whichever comes first.

Service Retainer: A $200 non-refundable service retainer is included in all payments made at the time of booking. The retainer obligates Pretty Goods ATX to reserve your event date and time and prevent other potential clients from booking. The service retainer is applied to the final balance and not billed as an additional cost.

Deposits: All deposits include a non-refundable service retainer. The Client must make a 50% deposit or as indicated on the invoice by any stated due date to lock in the price and guarantee service availability.

Planning: As part of your order and at no additional charge, a total of 2 planning hours are provided. These hours include, but are not limited to, your initial consultation, research, written proposal or quote, revisions, and related research. Additional planning time will be charged at $60/hr. Activities included additional planning but are not limited to research, modifications to order, auxiliary meetings, conversations via email, phone, or other design or event planning methods. Site visits are $100/hour, including travel time. Pretty Goods ATX reserves the right to waive any fee and add additional consultation time for larger events or deemed necessary by Pretty Goods ATX.

Booking: An event is ONLY considered "booked" after retainer payment is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed and invalid.

Payments Accepted: Payments can be made online with a direct deposit or credit card* (MasterCard, Visa, Discover, or AmEx). 

Credit/Debit Card Payments: Payments made with credit card includes a 3% non-refundable processing fee. 

Decor Equipment: All re-usable equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of Pretty Goods Atx and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement, or damage. If our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the item's repair or replacement cost (s). Depending on the decor, we may build decor items onto a disposable framework for an additional cost. Otherwise, a return pickup fee for all decor items that require breakdown and pickup will apply.

Payment Policy: All payments must be made according to the stated payment schedule. $200 Retainer to reserve a timeslot and the invoice total is required in one payment. However, the full invoice payment can be made with the balance due at least two (7) days before the event delivery/setup date. If the decor job is booked five (5) business days or less in advance, the total payment amount is due upon booking the service or within two (2) business days of receipt. Failure to make payments by the due date or on time may result in any or all of the following: 

• Release of event delivery/setup date and time.
• A $50 fee to reinstate the event date and time.
• Termination of the services.
• Payments Accepted: Payments can be made online with a credit card (MasterCard, Visa, Discover, or AmEx) 

Refund and Cancellation Policy: The Client maintains the right to cancel at any time 10 days before the event; however, a cancellation fee will apply. Refunds will be calculated based on items purchased specifically for your event (including but not limited to custom balloons or accessories if applicable) as well as accumulated time invested in your event (including but limited to the site visit, etc.). Refunds must be requested in writing by email ONLY and will be processed within 14 business days from the time of receipt of the request. Refunds total will be considered as follows:

• The Service Retainer is non-refundable.
• Payments made with credit card includes a 3% non-refundable processing fee. 
• Refunds requested at least 10 days before the event: total monies paid minus retainer and 3% fee.
• Refunds requested less than 10 days before the event: a maximum of 50% of the total balance is refundable minus 3% fees.
• No refund will be made after delivery has been made or accepted.

Venue: Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services. 

Delivery/Setup/Pickup: Access to event location must be secured and confirmed by the Client to ensure timely setup. Pretty Goods Atx cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations (i.e., hotel/home/rental, etc.) not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays caused by such parties as but not limited to the caterer, baker, venue, DJ, band, wedding party, a minimal additional fee of $75.00 per -hour per onsite Pretty Goods Atx staff member will be charged.

• Delivery: Decorating staff will arrive on-site at any time within the delivery/setup window. 
• Setup: Setup is included in the cost of decor unless otherwise stated on the client invoice and includes placement of all decor items (rentals equipment or balloon decor) in a predetermined area or as seen fit by the delivery/setup team.
• Return Pickup: Pickup staff will arrive onsite within the hour of the stated pickup time. If the venue has any restrictions that may affect our ability to return pickup, including but not limited to specific closing time, the fee per hour policy, etc. In that case, it is the clients' responsibility to make Pretty Goods Atx aware of such restrictions. 

Onsite Changes: Our mission is to make you and our balloons look great. If we cannot complete the decor as designed and planned due to unforeseeable circumstances at the event venue or client preference. In that case, we will assess a change fee if we incur any additional labor or material expense due to such changes.

Venue: Rules and regulations of all event sites are the responsibility of the Client. The Client shall provide a copy of all pertinent rules to us before securing our services. 

Booking: An event is ONLY considered "booked" after retainer payment is made by the due date indicated on the service invoice. If the Client allows quotes/invoices to expire, it is understood that the event date and time will be made available to other clients.

Payment: All decor jobs booked more than two weeks in advance will have the option to make a 50% deposit OR full payment. If the service is booked less than two weeks in advance the total payment amount is due according to the invoice due date. 

Arrival: Access to event location must be secured and confirmed by the Client to ensure timely setup. Decorating Staff will arrive onsite within the hour of installation time specified. PGATX cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement. 

Onsite Changes: Our mission is to make your event decor look great. If we cannot complete the design as planned due to unforeseeable circumstances at the event venue or due to Client preference. In that case, we will assess a change fee if we incur any additional labor or material expense due to such changes.

Cancellation: The Client maintains the right to cancel 10 days before the event. However, a cancellation fee may apply if we purchased supplies to build your decor, started working on your décor, or turned away other clients to reserved a spot on our schedule to accommodate your event. If an event is canceled, one of the following fees applies:

No (0%) Cancellation Fee for orders canceled MORE than 10 days in advance of the event date, OR

Ÿ25% Cancellation Fee for orders canceled LESS than 10 days in advance of the event date, OR

50% cancellation fee for orders canceled LESS than five days in advance of the event date.

Limitation of Liability: Neither Pretty Goods ATX, LLC nor Client will incur a liability to each other for failing to perform any obligation under these agreement if such failure results from a force majeure or any forces beyond reasonable control. PGATX is not responsible for severe inclement weather, acts of God, or other situations that may cancel or postpone your event. Please note that Pretty Goods ATX, LLC will make every effort to accommodate date changes as permitted by our schedule. If incapacitating illness, injury, or emergency to the agreed-upon Pretty Goods Atx, LLC shall substitute a balloon artist of equal or greater skill at no additional cost to the Client. If no replacement can be found, PGATX and Client will be discharged of all obligations under this agreement, and all deposits returned. We are not responsible for accidents or injuries related to our decor caused by mischief or mishandling by the Client, guests, or site staff. The Client agrees to indemnify and hold Pretty Goods Atx, LLC harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of Pretty Goods ATX, LLC.

PRETTY GOODS ATX, LLC - BY RESERVING A TIME SLOT YOU'RE AGREEING TO OUT TERMS AND YOU, BEING THE LESSEE, CONTACT PERSON, LESSEE REPRESENTATIVE, OR OTHER INDIVIDUAL ASSUMING THE ROLE OF LESSEE, ACKNOWLEDGE THAT YOU HAVE COMPLETELY READ AND UNDERSTAND THIS TERMS AND ANY AND ALL ACCOMPANIED ADDENDUM(S). YOU UNDERSTAND THAT YOU ARE SOLEY RESPONSIBLE FOR ADHERING TO THE TERMS SET FORTH BY IN ANY SERVICE AGREEMENT AND ANY AND ALL ACCOMPANIED ADDENDUM(S).