FAQ

Frequently asked questions

Custom Orders

We love custom orders :)  Send us a message with details of what you're looking for, Please include colors, size, date needed by, and your location. We'll send a quote right away and arrange production. 

 

I need my order by this date, Will I be able to receive it by then?

All delivery dates are not guaranteed and should only be used as estimated. Please order with enough time before your event, especially if you're ordering a custom item.

Please see the shipping and policies tab within individual listings for processing and delivery estimates.

We offer Priority Mail at checkout for U.S. buyers, which expedites their processing to 1-2 days and estimated delivery time to 1-3 business days. 

 

What do I do if there is an issue with my order?

Please check your order as soon as you receive it and message us if there are any issues within 3 days of delivery. We will prioritize and resolve the problem as soon as possible. 

In all cases, a photograph is required for store credit or exchange. In some cases we may ask you to return the item to us so that can we can provide proof to our manufacturer. If requested, damaged and incorrect items must be shipped back to us before store credit or item exchange can be issued. Once a balloon is inflated it is considered used and cannot be returned for any reason. If an item is thrown away by the buyer we are not able to process a return or exchange. Shipping costs are the responsibility of the buyer and cannot be refunded under any circumstance.

 

Cancellations

All sales are final. All information is available for review in your cart, include order details, shipping estimates, and delivery address, before completing your checkout.

However, if you need any small changes to your order, please contact us as soon as possible! We may be able to make small changes if we haven't started production for your order yet. 

 

Wholesale Availability

There's a wholesale program in most of our items. To apply please write us hello@prettygoodsatx.com let us know which items you're interested in carrying for your shop!

 

Processing time
The time we need to prepare an order for shipping varies. For details, see individual items.

What shipping options do you offer?

USA

  • Standard delivery 2-5 days
  • Priority Mail 1-3 days
  • Priority Mail Express 1-2 days 
  • Pick Up (free) in Pflugerville, TX 78660

Estimated shipping times

United States: 2-5 business days
Canada: 1-2 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 1-3 weeks

 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

How much are letter balloons?

Depending on the size - We have 16" & 40"

We normally quote words.

We have a special way to handle it - we bundle things up!

 

Where Can I get my balloons inflated?

We recommend getting your balloons inflated with a professional. Most supermarkets do it at their floral section.