Frequently asked questions


How many months in advance should I book a decor setup?

We recommend to book a decor service with us at least two months in advance. We suggest to reserve a time slot once you have your dates picked and lodging has been booked. 

How do I reserve a time slot?

Time slot reservations require a non-refundable deposit of $99 that goes towards our fee services.

Can I get groceries delivered only? 

Once you've booked a decor setup with us, we can proceed to quote a grocery list. At this moment we can't offer grocery delivery only, unless you've booked our decor services.


Custom Orders

We love custom orders :)  Send us a message with details of what you're looking for, Please include colors, size, date needed by, and your location. We'll send a quote right away and arrange production. 


I need my order shipped and delivered by this date, Will I be able to receive it by then?

All delivery dates are not guaranteed and should only be used as estimated. Please order with enough time before your event, especially if you're ordering a custom item.

Please see the shipping and policies tab within individual listings for processing and delivery estimates.

We offer Priority Mail at checkout for U.S. buyers, which expedites their processing to 1-2 days and estimated delivery time to 1-3 business days. 


All setups in Austin, TX. can be scheduled according to your arrival. You pick the date and time.


All deliveries of inflated balloons and ready to go bachelorette favors can be scheduled. Delivery time varies Mon-Sat 10-3pm



What do I do if there is an issue with my order?

Please check your order as soon as you receive it and message us if there are any issues within 3 days of delivery. We will prioritize and resolve the problem as soon as possible. 

In all cases, a photograph is required for store credit or exchange. In some cases we may ask you to return the item to us so that can we can provide proof to our manufacturer. If requested, damaged and incorrect items must be shipped back to us before store credit or item exchange can be issued. Once a balloon is inflated it is considered used and cannot be returned for any reason. If an item is thrown away by the buyer we are not able to process a return or exchange. Shipping costs are the responsibility of the buyer and cannot be refunded under any circumstance.



All sales are final. All information is available for review in your cart, include order details, shipping estimates, and delivery address, before completing your checkout.

However, if you need any small changes to your order, please contact us as soon as possible! We may be able to make small changes if we haven't started production for your order yet. 


Wholesale Availability

There's a wholesale program in some of our items. To apply please write us let us know which items you're interested in carrying for your shop! 


Processing time
The time we need to prepare an order for shipping varies. For details, see individual items.

What shipping options do you offer?


  • Standard delivery 2-5 days
  • Priority Mail 1-3 days
  • Priority Mail Express 1-2 days 

*No local pick up available.

Estimated shipping times

United States: 2-5 business days
Canada: 1-2 weeks
Europe: 1-3 weeks
Australia, New Zealand and Oceania: 1-3 weeks


Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


How much are letter balloons?

Depending on the size - We have 16" & 40"

We normally quote words.

We have a special way to handle it - we bundle things up!


Where Can I get my balloons inflated?

We recommend getting your balloons inflated with a professional. Most supermarkets do it at their floral section. Costs of helium are responsibility of the customer. We don't take responsibility for helium costs or accidents once balloons have been inflated.


Do you offer Local Pick Up?

We do not offer local pick up at this time. We offer setups and deliveries in ATX (selected areas) on orders over $100-  setup and delivery fees may apply.