Terms of Use

DISCLAIMER

If there is a problem with your order, please let us know immediately, we will make our best effort to resolve the issue.

Please note we are not responsible for any damages to our products once these have been delivered. We work very hard and have attention to detail - we personally check every single item before sending it out to you.  
Please read carefully our item descriptions, some gold letter or number balloons are for AIR only and some for AIR & HELIUM. 
Please bare in mind these are delicate items, please treat them with love - DO NOT overfill them or they will pop. 

All returns must be APPROVED prior to return. Returned items must be unused, unopened and returned within 7 days of the date your order was received. refunds will be provided after return has been received, inspected and assessed a 10% restocking fee. 

Shipping costs are non-refundable and all costs for return shipping are the responsibility of the customer. Be sure that any returns are shipped prepaid and with a tracking number for documentation purposes.

No refunds on custom and/or large orders.

MISCELLANEOUS

-We DO NOT ship inflated balloons due to the fact that the balloons either pop or deflate in the process of arriving at its destination. We do however provide kits which include the following:         
        36" Balloon or Letter Balloons (deflated)
        6-7 Tassels of preferred colors or shapes
        5-6 FT. string
        Gold Fringes
        Gold letter balloons for AIR only

-Once the balloon has been shipped and arrived at its destination, we are NOT RESPONSIBLE if the balloon pops/deflates because there are so many factors that cause a balloon to pop, such as the weather or how much helium/AIR was put into the balloon. 

-Please bare in mind some tassel garlands may get creased in transit - this is completely natural on all already assembled tassel/garlands. 
We also do not issue refunds or are responsible for this.

-We ONLY deliver in Austin, Pflugerville and Round Rock and within a 10 mile radius of Central Austin for a delivery fee of $5 (deflated items). 

-Pick- Up for balloons IS available upon request in Pflugerville, TX 78660. 

-We provide customization for ALL balloons upon request, preferably with 6 days in advance.
 
If you want a specific balloon, we need AT LEAST 6 days in advance to have your balloons ready. IF the balloon order consists of 5 or more, please let us know AT LEAST 10 days in advance. 

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CANCELLATIONS
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There's a fee of 50% of the total for any cancellations after a three hour period. No exceptions. 
Cancellations can't be made if the item has been shipped. No refunds strictly.

 
There are special prices for orders 10+ balloons - get in touch: hello@prettygoodsatx.com